Design a Customer Experience People Come Back To

Customers may not remember your process, but they remember how your business made them feel.

Join Sarah Andrews, Founder of Cupola CX, for a hands-on workshop on designing better customer experiences. You’ll learn practical ways to understand what your customers need, identify the experience you want to create, and turn it into actions your team can actually deliver.

Why come?

If you run a business, lead a customer-facing team, or are building a new product or service, this workshop will help you create experiences that build trust, loyalty, and repeat business.

What you’ll work on

• Define how you want customers to feel

• Operationalize those customer emotions into staff behaviors

• Understand customers by their needs and motivations

• Identify opportunities to improve the customer journey

About Your Facilitator

Cupola CX Founder & Principal Consultant

Sarah Andrews

Sarah has spent the last 20 years helping organizations take better care of their customers. Her experience spans healthcare systems, private equity-backed companies, B2B and B2C businesses, and municipalities. She spent 11 years at Press Ganey helping hospitals across the country understand and improve patient experience, then went on to build customer experience teams across a private equity portfolio.

Start building a more intentional approach to customer experience, loyalty, and retention.
Limited spots available.